Last updated: November 20, 2025
This privacy policy is applicable to the applications for mobile devices, which were developed by ZENTRIXA STUDIO TEAM (hereinafter referred to as “Service Provider”) as an Ad Supported service. This service is provided “AS IS”. By using the Application, you consent to the practices described in this Privacy Policy. Continued use of the Application constitutes acceptance of any updates or changes.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to Astroscope, the software program provided by the Company.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ZENTRIXA STUDIO TEAM, ZENTRIXA TECHNOLOGY INVESTMENT JOINT STOCK COMPANY, Apartment SH2-05 The Matrix One, No. 1 Le Quang Dao, Me Tri Ward, Nam Tu Liem District, Hanoi – Vietnam (VN).
Country refers to: Vietnam.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit, in-app feature usage, or crash reports).
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
What information does the Application obtain and how is it used?
User-Provided Information
The Application acquires the information you supply when you download and register the Application. Registration with the Service Provider is not mandatory. However, you might not be able to access certain features unless you register.
User-provided information may include, but is not limited to:
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Name, email address, or other registration details
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Information provided through customer support or feedback channels
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Subscription-related information if you purchase premium features
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Birth information (date, time, and place of birth), used to generate personalized astrological charts and insights
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Personal data provided for compatibility analysis
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Questions or content submitted to the AI Chatbot
This information allows the Application to:
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Generate personalized astrological reports
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Provide compatibility analysis
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Deliver customized insights across life topics (career, health, relationships, emotions, etc.)
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Support AI-based horoscope interpretations
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Improve user experience and provide customer support
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Send required notices or marketing communications
Automatically Collected Information
The Application may collect certain information automatically, including but not limited to:
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Device type, model, and unique device identifier
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Operating system and version
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Mobile network type and browser information
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IP address and approximate location (no GPS-level location is collected)
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Usage data such as in-app interactions, session duration, and feature usage
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Crash logs, diagnostics, and performance data
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Advertising identifiers (where applicable)
This information helps us improve the Application, provide analytics, and deliver a better user experience.
Does the Application collect precise real-time location information?
No. The Application does not gather precise or real-time GPS location. Only coarse location may be collected for analytics or localization purposes.
Do third parties see and/or have access to the information obtained by the Application?
Only aggregated, anonymized data is periodically transmitted to external services to help improve the Application and the Service.
The Application utilizes third-party services that have their own Privacy Policies regarding data handling. These include:
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Google Play Services
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AdMob
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Google Analytics for Firebase
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Firebase Crashlytics
These third-party services may collect, process, and store your information independently. We do not control their practices but share data only in accordance with this Privacy Policy.
Disclosure of User Provided and Automatically Collected Information
The Service Provider may disclose User Provided and Automatically Collected Information:
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As required by law, such as to comply with a subpoena or similar legal process
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When disclosure is necessary to protect rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
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With trusted service providers who work on our behalf and who have agreed to follow this Privacy Policy
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Never for the purpose of selling your personal information
The Service Provider does not sell your personal information under any circumstances.
Subscription and Premium Services
If you subscribe to premium features:
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Payment-related information is processed securely by Google Play or Apple App Store
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We do not store full payment details
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We may store subscription start and expiration dates, renewal information, and usage history related to premium features
This information is retained only as long as necessary to provide services and comply with legal obligations.
You may contact the Service Provider at developer@zentrixa.io to request assistance with subscriptions.
Data Retention Policy, Managing Your Information
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User Provided data is retained for as long as you use the Application and for a reasonable period thereafter.
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Automatically Collected Information is retained for up to 24 months, after which it may be stored in aggregated form.
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If you want the Service Provider to delete the User Provided Data, please contact developer@zentrixa.io.
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Note: Some data may be required for the Application to function properly.
Children
The Application does not knowingly collect personal information from children under 13 years old. If we discover such data, we will delete it immediately.
Parents or guardians aware that a child has provided personal information should contact us at developer@zentrixa.io.
Security
The Service Provider is committed to protecting your information through physical, electronic, and procedural safeguards. Access is restricted to authorized personnel only.
However, no system is completely secure, and transmission of information over the internet is at your own risk.
Changes
This Privacy Policy may be updated from time to time. The Service Provider will notify you of changes by updating this page. Continued use of the Application constitutes acceptance of all updates.
Your Consent
By using the Application, you consent to the processing of your information as described, including:
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Use of cookies or similar technologies
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Processing of data for subscription, analytics, AI features, and third-party integrations
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Storage, deletion, combination, and disclosure of information as needed to operate the Service
Contact Us
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at developer@zentrixa.io or visit our website at zentrixa.io.